Job Family: Project Management

Oversees, develops and analyzes policies and practices related to project management and the project management office. Develops, analyzes and oversees project quality assurance and resource allocation. Enhances program and project management capabilities and operational oversight. Develops, edits and executes project plans to manage the lifecycle and operational aspects of projects. Defines, develops and deploys standardized project management tools and templates to ensure projects are completed efficiently.

Job Function: Business Analysis

Works as a strategic partner with business leaders, external vendors, clients and others to help facilitate technology and process based business solutions. Through analysis and collaboration with business partners, creates process flows and business requirements documentation for new systems as well as modifications to existing systems. Records traceability between business and technology requirements. Develops test scripts suitable for successful testing.

Summary of Responsibilities:

The Associate, Business Analysis, is primarily responsible for working with the Lines of Business (LOB) Subject Matter Experts to translate LOB problems into requirements, process changes, test cases, data mapping, etc. The incumbent manages/assists with updating/creating business requirements, process documentation, data mapping extracts and test plans and manages/assists with user acceptance testing. S/he works with the project managers to complete and update project documentation and deliverables and provides expert input and best practice guidance on areas of subject matter expertise.

Essential Functions:

  • Translates business requirements into IT application impacts and business process impacts.
  • Develops and updates functional requirements and conducts business process modeling to explain functional requirements to business, development and QA teams.
  • Assists IT and business teams to ensure requirements are translated to test plans
  • Identifies, assesses, and documents business requirements, recommending business priorities, and advising business on options, risks, and costs.
  • Conducts research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
  • Analyzes impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews.
  • Assists Quality Management team to ensure that requirements documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed.
  • Performs Data mining and Analysis to address key business issues.
  • Troubleshoots and reports system performance and functionality problems.
  • Manages/assists with the creation and execution of test plans and user acceptance testing.
  • Communicates with LOB partners, understands the problem at hand and ensures end-product quality.
  • Works with the project managers to complete and update project documentation and deliverables and attends project meetings.
  • Provides expert input and best practice guidance on areas of subject matter expertise.

Other Functions:

  • Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other project managers.
  • Other duties as assigned.


  • Education –
    • Bachelor's Degree: in Business, Economics, Accounting, Statistics or equivalent field.
    • or equivalent work experience
  • Experience –
    • 5-9 years Experience in analyzing requirements, working with business to conceptualize Business Intelligence needs.
    • 5-9 years Must have proven track record in project delivery and client services.
    • 5-9 years Experience interacting with management, presenting, and acting in a professional manner.
    • 5-9 years Experience creating Powerpoint and MS Project software reports.
    • 5-9 years Experience operating within a Project Management framework.
  • Skills & Abilities –
    • Ability to translate business problems into requirements, process changes, test cases, data mapping, etc.
    • Excellent written and oral communications
    • Excellent organizational skills and keen attention to detail
    • Capacity for advanced problem solving and critical thinking
    • Proficient in MS Office applications, experience with MS Project or equivalent an advantage
    • Demonstrated knowledge in Microsoft Excel, including but not limited to data transformation, functions/expressions, Macros
    • Strong logical thinking, problem solving and decision making skills
    • Intermediate knowledge of SQL coding language
    • Familiarity with business cycles, both fiscal and calendar
    • Highly analytical with strong attention to detail
    • Self-directed and able to flourish in a fast-paced environment


  • Change Orientation – Flexibility:
    • Proficient – Applying and Executing
      • Adapts quickly to change and makes suggestions for increasing the effectiveness of change
      • Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands

  • Change Orientation – Innovation:
    • Proficient – Applying and Executing
      • Initiates creation or modification of procedures, policies, systems or structures to more effectively meet customer needs and requirements

  • Change Orientation – Support for Change:
    • Proficient – Applying and Executing
      • Understands rationale for change and adjusts schedules and tasks to make things work
      • Anticipates and plans for changes in work schedules and assignments

  • Collaboration – Relationship Management:
    • Proficient – Applying and Executing
      • Knows who to reach out to inside and outside of one’s team to get work done
      • Takes action to enhance working relationships needed to achieve seamless work flow

  • Collaboration – Teamwork:
    • Proficient – Applying and Executing
      • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
      • Provides assistance and coaches less experienced team members

  • Execution – Accountability:
    • Proficient – Applying and Executing
      • Follows through to meet commitments to others
      • Takes responsibility for achieving strong results, despite balancing multiple complex demands

  • Execution – Excellence:
    • Proficient – Applying and Executing
      • Organizes and prioritizes workload and tasks for oneself and team members
      • Actively plans ahead for routine and cyclical work

  • Problem Solving – Problem Identification:
    • Proficient – Applying and Executing
      • Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.