Overview

Job Family: Business Operations

Responsible for the day-to-day operations of the company’s business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

Job Function: Auto Loan & Lease Specialized Servicing

Responsible for reviewing, processing, and resolving accounts and customer’s needs which include: SCRA, Cease & Desist, Deceased, Out of Country, and Credit Bureau Reporting. Researches and escalates as appropriate. Ensures adherence to procedure and regulatory compliance.

Summary of Responsibilities:

The Representative, Bankruptcy is responsible for the handling all Bankruptcy accounts from inception to completion and for following federal, state and district guidelines as well as policies & procedures.

Essential Functions:

  • Reviews and validates court documents, account data, and referrals to local counsel.
  • Performs timely Bankruptcy functional servicing.
  • Monitors court dockets for changes within the bankruptcy case.
  • Reviews trustee websites for compliance with the bankruptcy plan.
  • Refers litigation request to SC litigation team to submit accounts to outside counsel.
  • Services Inbound calls via Intercept/Overflowing accordance w/ Quality Assurance (QA) requirements.
  • Documents all account activity in the system of record.
  • Ensures compliance with policies and procedures with the Fair Debt Collection Practices Act and Bankruptcy Code.
  • Escalates risk issues identified to manager.
  • Prepares Proof of Claim documentation for next level review and redacts servicing documents, including titles and contracts.

    Other Functions:

  • Other duties as assigned.

    Requirements:

  • Education –
    • H.S. Diploma
    • Bachelor’s Degree: Business, Finance, or equivalent field.
    • or equivalent work experience
  • Experience –
    • 0-3 years Bankruptcy, Collections or related experience.
  • Skills & Abilities –
    • Ability to maintain confidentiality at all times.
    • Ability to initiate collections process and communicate in an assertive, compassionate, respectful, and successful manner.
    • Strong verbal and written communication skills.
    • Must have a basic working knowledge of regulations and collection policies and procedures.
    • Proficient organizational and time management skills.
    • Ability to understand collection laws.
    • Computer proficiency, including Microsoft Word skills and Excel, Internet, familiarity with collections software and programs
    • Strong customer service skills.
    • Ability to maintain poise under pressure.

      Competencies:

  • Collaboration – Relationship Management:
    • Foundational – Learning and Developing
      • Builds effective working relationships with peers
      •  

  • Collaboration – Teamwork:
    • Foundational – Learning and Developing
      • Works effectively in team settings
      • Shows appreciation for others’ help and lends a hand when needed to complete shared tasks
      •  

  • Execution – Accountability:
    • Foundational – Learning and Developing
      • Maintains professional behavior at all times in representing the company
      • Does all routine work accurately and on-time; is aware of own impact on others
      •  

  • Execution – Initiative:
    • Foundational – Learning and Developing
      • Displays a can-do attitude and willingness to learn
      • Proactively clarifies one’s tasks and responsibilities
      •  

  • Change Orientation – Support for Change:
    • Foundational – Learning and Developing
      • Learns new methods and procedures or modifies them to meet new standards
      • Is positive about new approaches and methods resulting from change
      •  

  • Execution – Excellence:
    • Foundational – Learning and developing
      • Ensures all tasks are carried out correctly
      • Learns from past mistakes and ensures that they are not repeated in similar future situations
      •  

        Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

    Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.