Summary of Responsibilities:

    The Bankruptcy (BK) Specialist I will have the responsibility of handling all Bankruptcy accounts from inception to completion and for following federal, state and district guidelines as well as policies & procedures

Essential Functions:

  • Accurately reviews and validates court documents, account data, and referrals to local counsel.
  • Performs timely Bankruptcy functional servicing
  • Processes Loan Modifications when plan treatment is verified or reaffirmation agreement modifications are made.
  • Requests litigation action to protect SC’s interest in the collateral
  • Ensures debtor is paying SC in accordance with the Bankruptcy plan or the terms of the contract
  • Services Inbound calls via Intercept/Overflowing accordance w/ Quality Assurance (QA) requirements
  • Properly documents all account activity in the computer system.
  • Ensures compliance with policies and procedures with the Fair Debt Collection Practices Act and Bankruptcy Code
  • Escalates risk issues identified to manager

Other Functions:

  • Special Projects as assigned
  • Performs other duties as assigned.


  • High school diploma or equivalent.
  • Six (6) months general office experience or equivalent education/training required.
  • Previous collections experience preferred, automobile collections desired.
  • Maintain understanding of loss prevention and collection policies and procedures and be familiar with the Fair Debt Collection Practices Act (FDCPA).
  • Accurate typing and data entry skills.
  • Interpersonal skills necessary to promote a cooperative team environment and provide good customer service.
  • Working knowledge of Microsoft Office Suite, including Excel and Word
  • Excellent negotiation skills.
  • Ability to perform basic arithmetic calculations in order to perform duties described above.
  • Ability to maintain confidentiality.

Working Conditions:

  • Overtime work may be required throughout the year
  • Shifts and/or schedules may change throughout the year as dictated by management and business needs