Overview

Summary of Responsibilities:

    Under direct supervision of the Loss Recovery Manager, the Collateral Recovery Specialist provides recovery efforts on charged-off accounts through repossession assignments, and reinstatements. This team member has contact with customers, other departments and outside agencies and/or 3rd parties.

Essential Functions:

  • Handle incoming calls related to collateral recovery issues.
  • Properly document all account activity in the computer system.
  • Initiate repossession of collateral when located if the value of the unit warrants recovery.
  • Provide agents with all the pertinent information to effectively recover the assigned collateral.
  • Ensure all accounts in the specialists queues are worked daily.
  • Initiate contact with customers or agencies in an effort to negotiate recovery of collateralized balances.
  • Have a thorough understanding of the repossession/charge-off processes.
  • Recommend settlements as circumstances warrant.
  • Negotiate value and interest to adequately protect SC USAs interest in collateral.
  • Determine need to assign accounts to outside counsel based on experience, district guidelines, and written procedures.
  • Monitor and follow-up on plan confirmation, dismissal of Bankruptcy, and discharge of debt.
  • Monitor discharged Chapter. 7 Bankruptcy for monthly payments.
  • Assist in reporting and tracking of all Bankruptcy processes.
  • Assist outside counsel in requested action against debtor.
  • Handle incoming calls related to uncollectible accounts and non-collateral overflow.

Other Functions:

  • Special projects as requested
  • Performs other duties as assigned
  • May assist in other related departments as required by business need.

Requirements:

  • High school diploma or equivalent
  • Three (3) years Collections experience in automobile collections or minimum one (1) year previous Back End (61+ days delinquency) experience with SC USA – One (1) year previous repossession experience
  • Strong knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA)
  • Accurate data entry, typing and ten-key skills
  • Good verbal and written communication skills
  • Interpersonal skills necessary to promote a cooperative team environment and provide good customer service
  • Working knowledge of Microsoft Office Suite, including Excel and Word
  • Ability to perform basic arithmetic calculations in order to perform duties described above
  • Excellent negotiation skills
  • Ability to maintain confidentiality

Working Conditions:

  • Overtime work may be required throughout the year
  • Shifts and/or schedules may change throughout the year as dictated by management and business needs