Essential Functions:

  • Serves as the lead point of contact for all customer relationship matters.
  • Ensures the timely and successful delivery of our solutions according to customer needs and objectives.
  • Develops new business with existing clients and/or identify areas of improvement to meet goals.
  • Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.
  • Provides best in class customer service through daily interaction with all internal and external associates and dealers.
  • Answers client queries and identify new business opportunities among existing customers.
  • Liaises with cross-functional internal teams to improve the entire customer experience.
  • Establishes and cultivates relationships with all dealership personnel in order to support growth targets.
  • Provides training on all programs and initiatives.
  • Provides follow up on outstanding approvals given and their current status.
  • Supports Originations, Dealer Services, Enterprise Fraud, Titles, and various other internal departments as needed.
  • Establishes targets within their territory and coordinating meetings with Dealer Principals and Dealer Lending partners.
  • Facilitates term sheet presentations and collecting financial information and required closing documents.
  • Assists their Dealer Lending partners with portfolio and relationship management support.
  • Educates the dealerships about new policies and guidelines.
  • Cultivates and fosters strong relationships with FCA Area Sales Managers within their assigned territory.
  • Conducts sales and finance presentations to demonstrate use of company products.