The Director, Communications has oversight of the Corporate Communications team, and is responsible for the development and implementation of high impact internal communications strategies designed to drive the Company’s mission and vision, by effectively communicating with key internal audiences cross the organization. The role also works to strengthen the presence of the Communications function within the organization by driving integration and collaboration with internal stakeholders.

S/he will assist in directing the efforts of the communications staff and partners, and coordinates at the strategic and tactical levels with other functions of the organization. The incumbent is viewed as the primary source, disseminator, and conduit of information within this network.

Essential Functions:

  • Promotes Santander to key internal audiences in support of the business/strategic plan, mission and vision, and brand promise.
  • Develops Communications strategy and determines budget for the supported businesses and the corporate events function – in collaboration with the home office, and leverages content produced across the team and organization.
  • Supports and facilitates a collaborative management approach with the Communications and Events leadership at the Santander US level.
  • Builds effective relationships within the business and with key customers to improve the communication and identification of key priorities while managing expectations and delivering solutions that drive business growth. Proactively provides counsel to key internal stakeholders on communications solutions to help achieve business goals.
  • Serves as a trusted advisor to business partners across the company to ensure communications objectives are met.
  • Works closely with stakeholders in the company who also have communications functions embedded in their lines of business – e.g. HR, Operations communications and Marketing communications.
  • Oversees design and production of written and digital communications materials.
  • Develops proactive plans that drive and support the company strategy with an eye towards building an employer brand grounded in Santander’s brand purpose.
  • Manages internal issues and crisis communications, and partners with key business partners to develop communications strategies and messages for key issues that impact the company.
  • Advises on thought leadership strategies and create valuable platforms to advance Santander’s mission and experts.
  • Drafts messages, presentations, executive communications, internal communications, and other materials, as necessary.
  • Liaise with communication team members and others across the company, providing a connection to groups, divisions, and technologies, related to the businesses supported.
  • Monitors and evaluates results of communications programs, using specific metrics to track progress and insights for continuous improvement.
  • Serves as the Communications representative to the HR leadership team, and for a variety of governance, risk and compliance functions, including – but not limited to – risk assessments, vendor/procurement process, budget development, business continuity, and internal/external audit requests.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Supports and facilitates a collaborative management approach with the Communications and Events leadership at the Santander US level.

Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.


  • Education –
    • Bachelor’s Degree: in communications, marketing, public relations, journalism or an equivalent field.
    • or equivalent work experience
  • Experience –
    • 9-12 years of experience in corporate communications and social media.
    • 9-12 years of experience leading a team.
    • 9-12 years of experience with copywriting, editing and marketing strategies in particular, online strategies and search engine optimization.
    • 9-12 years Web development experience including content production.
  • Skills & Abilities –
    • A strategic and analytical thinker, excellent business acumen and understands the global footprint
    • Advanced proficiency with MS Office Suite and database applications
    • Excellent verbal and written communications skills (strong track record in executive communications)
    • Strong project management skills with an exceptional attention to detail
    • Fosters a can-do, roll-up-your-sleeves, customer-focused environment emphasizing teamwork, collaboration, flexibility and strategic thinking
    • Proven ability to build relationships across a diverse organization, fostering trust and credibility
    • Exceptional speech-writing and presentation development skills and strong PowerPoint skills
    • Ability to turn complex ideas into relatable stories easily understood by a broad audience
    • Collaborative approach to working with colleagues and strong interpersonal skills
    • Strong leadership skills
    • Ability to manage sensitive and confidential situations
    • Flexible, resilient and problem solver
    • Both a strong team player and an independent worker
    • Demonstrated ability to allow objective judgment and discretion as necessary


  • Change Orientation – Flexibility:
    • Advanced – Leading and Guiding
      • Anticipates the impact of change and creates an environment where change can be initiated with minimal disruptions and negative impact
      • Helps people to understand how proposed changes will affect them and the organization
  • Change Orientation – Support for Change:
    • Advanced – Leading and Guiding
      • Recognizes potential and multiple impacts of change and acts as a coach to help people understand and prepare for change
      • Takes proactive action to maintain relationships that are impacted by change
  • Collaboration – Conflict Management:
    • Advanced – Leading and Guiding
      • Identifies and focuses on resolving the key issue at the heart of the conflict
      • Displays strong diplomacy skills; anticipates and prepares for how others will react
  • Collaboration – Relationship Management:
    • Advanced – Leading and Guiding
      • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results
      • Uses informal networks to gain support for ideas and projects
  • Collaboration – Teamwork:
    • Advanced – Leading and Guiding
      • Brings out the best in each team member by consistently motivating and acknowledging peer contributions
      • Understands and leverages team dynamics
  • Problem Solving – Resourcefulness:
    • Advanced – Leading and Guiding
      • Ensures required resources and skills are in place to maintain smooth day-to-day operations and tackle arising problems
  • Risk Business Acumen – Industry Acumen:
    • Advanced – Leading and Guiding
      • Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization
      • Can identify functional and organizational implications associated with major trends
      • Designs solutions to address industry activities that impact the organization
  • Execution – Accountability:
    • Advanced – Leading and Guiding
      • Fully accountable for timeliness, completeness, quality of projects, processes, products and services
      • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
  • Job Title Default
  • Restrict to Country
  • Management Level
    • Director
  • Job Level
    • M4
  • Job Family
    • Corporate Communications
  • Job Classification
    • 2 – Professionals (EEO-1 Job Categories-United States of America)
  • Work Shift Required


  • Public Job