Overview

Job Family: Risk

Monitors activities to minimize the company's exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the reputation of the company to minimize compliance and regulatory risk by resolving issues and ensuring adherence to company and legal standards. Responsible for ensuring that all of the company's activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions.

Job Function: Compliance

Monitors activities to minimize the company's exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the representation of the company to minimize compliance and regulatory risk by resolving issues and ensuring adherence to company and legal standards. Responsible for ensuring that all of the company's activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions.

Summary of Responsibilities:

The Director Compliance acts as the SC Chief Privacy Officer in collaboration with Santander Holding’s Privacy Office.  The Director participates on data security and privacy assessments and identifies and evaluates business and technology processes to advise on mitigating risks regarding privacy. The Director will provide direction and expertise on all aspects of information privacy, privacy compliance, and confidentiality within Santander Consumer, serving as a subject matter expert in these areas. Manage the day-to-day operations of the data privacy program, including incident response and providing advice and governance on privacy related matters. Participate in the design, development, and implementation of data privacy program enhancements and process improvements necessary to achieve the program’s objectives. Work with Legal to maintain standards and controls to comply with state, federal, and international data privacy laws and regulations.

Responsibilities:

  • Participates on data security and privacy assessments
  • Supports project requests related to enterprise information governance, records and information management and litigation readiness
  • Development and implementation of privacy policies and processes
  • Development and maintenance of privacy practices
  • Identification of training needs, program process modifications
  • Drafting and maintenance of agencies’ Notice of Privacy Practices communications
  • Monitoring and responding to privacy related complaints, incidents and issues related to unauthorized disclosure of individually identifiable information
  • Responding to questions and inquiries relating to privacy and compliance
  • Leadership on projects related to privacy and compliance.
  • Works with all levels of management, and serves as a key point of contact with internal and external constituents on all issues pertaining to the data privacy.
  • Lead and participate in other committees as needed.
  • Function as a project manager or project sponsor with respect to federal and state rule and law changes impacting privacy and data security

Essential Functions:

  • Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Programs and it related activities to prevent illegal, unethical, or improper conduct.
  • Implements and manages multiple policies and projects across the Compliance function; with a focus on milestones/deadlines, deliverables, budgets, resources, and building key stakeholder relationships.
  • Reviews compliance project plans and procedures to ensure appropriate delegation, resource allocation, and production are in alignment with the achievement of operational objectives.
  • Identifies and implements short-term projects to determine strategic and operational needs pertaining to fair lending for the enterprise and affiliates.
  • Reviews the departmental strategic plan to ensure alignment with cost containment objectives.
  • Implements new approaches to respond to developing regulatory focuses and business objectives.
  • Communicates direction from leadership and articulates impact on employee work objectives.
  • Remains fully current on state and federal regulatory matters affecting the Compliance Program.
  • Provides regulatory guidance, advice and consultation to lines of business in order to ensure practices and procedures are understood and followed by direct reports, customers, and stakeholders.
  • Responds to requests from senior leadership on internal/external audits or on time sensitive matters.
  • Evaluates operational/production routines and systems; recommends changes to improve processes and create efficiencies.
  • Serves as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities.

Other Functions:

  • Other duties as assigned.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.

Requirements:

  • Education –
    • Bachelor's Degree: in Business, Finance or equivalent field.
    • or equivalent work experience
    • Master's Degree: in Business, Finance or equivalent field.
  • Experience –
    • 9-12 years Compliance, Legal, Regulatory, or Financial Services.
  • Skills & Abilities –
    • Advanced working knowledge of Financial Services rules and regulations.
    • Advanced experience and exposure working with regulatory driven deadlines.
    • Advanced Microsoft Excel skills.
    • Advanced project management skills.
    • Ability to build rapport, garnering respect and credibility across lines of business.
    • Ability to handle multiple competing priorities simultaneously in a fast-paced and dynamic financial services environments.
    • Ability to influence all levels of employees in a collaborative cross-cultural environment.
    • Ability to direct, train and guide peers, subordinates and management.
    • Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed.
    • Ability to influence and active persuasion to gain cooperation of others.
    • Ability to adjust to new developments/changing circumstances.
    • Ability to effectively communicate and build relationships with multiple levels of the organizational structure, including senior level management.
    • Ability to foster and embed a strong risk culture.
    • Ability to maintain and report on confidential information in an appropriate manner.
    • Ability to convey a sense of urgency and drive issues/projects to closure.
    • Excellent written and oral communication skills.
    • Strong leadership, supervisory, and customer service skills.
  • Licenses & Certifications –
    • CIPPA

Competencies:

  • Collaboration – Relationship Management:
    • Advanced – Leading and Guiding
      • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results
      • Uses informal networks to gain support for ideas and projects
      •  

  • Collaboration – Teamwork:
    • Advanced – Leading and Guiding
      • Brings out the best in each team member by consistently motivating and acknowledging peer contributions
      • Understands and leverages team dynamics
      •  

  • Execution – Accountability:
    • Advanced – Leading and Guiding
      • Fully accountable for timeliness, completeness, quality of projects, processes, products and services
      • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks
      •  

  • Influence – Information Sharing:
    • Advanced – Leading and Guiding
      • Ensures people receive the information they require, and brings the team together to share information
      •  

  • Influence – Two-way communication:
    • Advanced – Leading and Guiding
      • Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages
      • Asks open-ended questions that encourage others to give their points of view
      •  

  • Risk Business Acumen – Industry Acumen:
    • Advanced – Leading and Guiding
      • Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization
      • Can identify functional and organizational implications associated with major trends
      • Designs solutions to address industry activities that impact the organization
      •  

  • Risk Management – Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
    • Advanced – Leading and Guiding
      • Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary
      • Understands end to end processes across the organization and how processes are integrated
      • Has a practical knowledge of regulations impacting area supported
      •  

  • Risk Management – Risk and Compliance Adherence:
    • Advanced – Leading and Guiding
      • Ensures that all directs and colleagues have appropriate knowledge of risk and the regulatory environment
      • Investigates and identifies the root cause and corrects items deemed non-compliant, regardless of pressures from business or management
      •  

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
  • son.