Summary of Responsibilities:

The Director, Dealer Management presents to Senior leaders on dealer performance trends and recommends solutions to identified dealer issues to improve performance. S/he provides high level support for various dealer initiatives and conducts financial, operational, and related analysis to support dealer management. The incumbent develops reporting and analysis to manage/improve the dealer management program and serves as a dealer management subject matter expert.

Essential Functions:

  • Develop reporting and analysis to monitor and manage the dealer management program including the ability to deep dive into specific dealer issues.
  • Develops and maintains an understanding of dealer management functions with in-depth knowledge of dealer management reporting and analysis.
  • Partners with other departments to validate information, solve dealer issues and to present documented findings, alternatives and recommended actions.
  • Organizes and defines parameters of dealer related data for dealer metrics.
  • Represents dealer management as the subject matter expert on cross-functional initiatives, as necessary.
  • Maintains dealer system and dealer data lineage knowledge, stays current on all dealer enhancements, identifies training needs and implements plans.
  • Gathers information, analyzes data and trends, identifies root causes, and develops recommended solutions and actions.
  • Performs research, analysis, and resolution of dealer issues through the use of reports and dashboards.
  • Builds, creates and automates reports that function as a control to existing processes.
  • Generates and/or develops regulatory and management reports.
  • Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.

    Other Functions:

Special dealer projects as requested. Performs other dealer related duties as assigned.


  • Bachelor’s Degree in Mathematics, Computer Science, Finance, Business Analytics or related field.
  • 4-6 years relevant reporting and analysis experience.  
  • Experience building effective cross-functional partnerships in a matrixed environment
  • Ability to research, analyze, document, and present metrics that drive business decisions
  • Ability to determine and report priorities/metrics to senior management
  • Ability to manage multiple small to medium sized projects simultaneously
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of financial services risk management (policies and procedures)
  • Strong attention to detail and accuracy skills
  • Technical proficiency for analysis and reporting tools: (SQL, SAS, R, Python, Tableau, etc)
  • Ability to build reporting and analytical solutions from multiple disparate data sources
  • Experience building and automating reports and dashboards
  • Some knowledge and practical insight of applying AI to business use cases is a plus