Overview
  • Summary:

    The Director, Operational Risk is responsible for operational risk independent oversight, aggregating operational risk, ensuring the operational risk profile is understood to allow management and the Board to make the appropriate risk decisions relative to our risk appetite.

  • Job DescriptionJob Family: Risk

    Monitors activities to minimize the company’s exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the reputation of the company to minimize compliance and regulatory risk by resolving issues and ensuring adherence to company and legal standards. Responsible for ensuring that all of the company’s activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions.

    Job Function: Risk Management

    Ensures adherence to the policies and procedures established by the company. Manages policy, standard definition and monitoring of policy, standard implementation, ensuring harmonization and consistency of risk policies. Monitors and manages risk/exposure and compliance with the company’s policies. Identifies, manages and reports on the company’s risk areas. Evaluates the adequacy and effectiveness of data, document retention, and monitors systems.

    Summary of Responsibilities:

    The Director, Operational Risk is responsible for operational risk independent oversight, aggregating operational risk, ensuring the operational risk profile is understood to allow management and the Board to make the appropriate risk decisions relative to our risk appetite.

    Essential Functions:

    • Oversees and leads the implementation of process and procedures for Business Banking operational functions, including credit, deposits and ancillary products in order to ensure consistency and efficiency, minimize processing/operational risks and costs.
    • Builds strong relationships with multiple stakeholders (T&. O, Compliance, Risk, Retail Network..) through adequate management routines, reports, inspections and governance to ensure that accountabilities are met.
    • Leads the creation of high quality Operations Key Performance Measures (KPMs), service level agreements, and staffing capacity analysis and forecasting as a fundamental tool to drive continuous improvement.
    • Ensures compliance to government regulations, policies & procedures, and management policies.
    • Advises on remediation of regulatory findings, correction of any inconsistencies and monitors resolution.
    • Recruits, develops, and manages talent to create within the organization a culture of leadership, performance, and accountability.
    • Manages the implementation of new projects as needed.

    Other Functions:

    • Other duties as assigned.

    Supervisory Responsibilities:

    Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.

    Requirements:

    • Education –
      • Bachelor’s Degree: Business, Finance, Management, or equivalent field.
      • or equivalent work experience
      • Master’s Degree: Business, Finance, Management, or equivalent field.
    • Experience –
      • 9-12 years Risk Management/Risk MIS
    • Skills & Abilities –
      • Demonstrated expertise in risk management segment, or ability to perform at an advanced level of competence.
      • Advanced knowledge of risk management best practices and how to implement them.
      • Demonstrated knowledge of risk management needs and designing new solutions based on detailed analysis.
      • Commercial awareness.
      • Ability to direct, train and guide peers, subordinates and management.
      • Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed.
      • Ability to adjust to new developments/changing circumstances.
      • Ability to effectively communicate and build relationships with multiple levels of the organizational structure, including senior level management.
      • Ability to collaborate with multidisciplinary teams.
      • Ability to multi-task and adapt/adjust to multiple demands and competing priorities.
      • Ability to maintain and report on confidential information in an appropriate manner.
      • Ability to convey a sense of urgency and drive issues/projects to closure.
      • Ability to effectively interact with the market, executive management and vendors.
      • Excellent written and oral communication skills.
      • Excellent analytical, organizational and project management skills.
      • Strong leadership, supervisory, and customer service skills.
      • Strong risk, process, and control validation and/or assessment skills.

    Competencies:

    • Collaboration – Relationship Management:
      • Advanced – Leading and Guiding
        • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results
        • Uses informal networks to gain support for ideas and projects
        •  

    • Collaboration – Teamwork:
      • Advanced – Leading and Guiding
        • Brings out the best in each team member by consistently motivating and acknowledging peer contributions
        • Understands and leverages team dynamics
        •  

    • Execution – Accountability:
      • Advanced – Leading and Guiding
        • Fully accountable for timeliness, completeness, quality of projects, processes, products and services
        • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks
        •  

    • Influence – Information Sharing:
      • Advanced – Leading and Guiding
        • Ensures people receive the information they require, and brings the team together to share information
        •  

    • Influence – Two-way communication:
      • Advanced – Leading and Guiding
        • Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages
        • Asks open-ended questions that encourage others to give their points of view
        •  

    • Risk Business Acumen – Industry Acumen:
      • Advanced – Leading and Guiding
        • Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization
        • Can identify functional and organizational implications associated with major trends
        • Designs solutions to address industry activities that impact the organization
        •  

    • Risk Management – Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
      • Advanced – Leading and Guiding
        • Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary
        • Understands end to end processes across the organization and how processes are integrated
        • Has a practical knowledge of regulations impacting area supported
        •  

    • Risk Management – Risk and Compliance Adherence:
      • Advanced – Leading and Guiding
        • Ensures that all directs and colleagues have appropriate knowledge of risk and the regulatory environment
        • Investigates and identifies the root cause and corrects items deemed non-compliant, regardless of pressures from business or management
        •  

    Working Conditions:

    • Frequently: Minimal physical effort such as sitting, standing, and walking.
    • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
    • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

    Employer’s Rights:

    • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
    • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.