Overview

Job Family: Project Management

Oversees, develops and analyzes policies and practices related to project management and the project management office. Develops, analyzes and oversees project quality assurance and resource allocation. Enhances program and project management capabilities and operational oversight. Develops, edits and executes project plans to manage the lifecycle and operational aspects of projects. Defines, develops and deploys standardized project management tools and templates to ensure projects are completed efficiently.

Job Function: Technical Project Management

Manages and implements internal or external IT projects or programs with a defined start and end. Leads team members from various job families through a defined project life cycle. Plans, develops, coordinates and assists with project activities through all project phases (e.g., project planning, execution, communication, financial management and issues/risk mitigation). Allocates, obtains and manages resources and project management tools to achieve project objectives. Creates and implements assessment processes to enforce timely completion of projects in accordance with standards and requirements.

Summary of Responsibilities:

Essential Functions:

    Other Functions:

    • Other duties as assigned.

    Requirements:

    • Education –
      • Bachelor’s Degree: in Business administration, Management Information Systems, Computer Science or equivalent field.
      • or equivalent work experience
    • Experience –
      • 3-5 years
    • Skills & Abilities –
      • Self-motivated, enthusiastic, strong work ethic
      • Highly organized, strong time management skills, and ability to follow-up action items and requests
      • Results oriented
      • Quality and improvement focused
      • Ability to multi-task
      • Strong oral and written communication skills
      • Ability to work with various levels of people in the organization
      • Comfortable working in a fast-paced environment
      • Constant desire to learn
      • Hands-on experience with product design and testing, customer service, and community management.
      • Ability to take complicated technical problems and synthesize them into their key points.
      • Knowledge of relevant server-side tools and technologies.
      • Solid customer service and communication skills are critical as well as the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner.
      • Ability to prioritize tasks, manage risks, estimate timelines, and keep the ball rolling when working with multiple teams.
      • Demonstrated ability to quickly understand complex systems.
      • Comfortably interacts with individuals at all levels within an organization.
    • Licenses & Certifications –
      • Project Management Professional (PMP) or Scrum Master (CSM) certification.

    Competencies:

    • Collaboration – Conflict Management:
      • Proficient – Applying and Executing
        • Establishes rapport with all parties in an attempt to diffuse tension
        • Confronts the issue, not the person
    • Collaboration – Teamwork:
      • Proficient – Applying and Executing
        • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
        • Provides assistance and coaches less experienced team members
    • Customer Focus – Customer Understanding:
      • Proficient – Applying and Executing
        • Probes in-depth to understand the customer’s business needs
        • Explores and understands the customer’s alternatives and decision criteria
    • Execution – Accountability:
      • Proficient – Applying and Executing
        • Follows through to meet commitments to others
        • Takes responsibility for achieving strong results, despite balancing multiple complex demands
    • Influence – Two-way communication:
      • Proficient – Applying and Executing
        • Communicates in a timely and straightforward manner
        • Probes for additional information, clarifies assumptions and confirms agreed-upon actions
        • Keeps everyone involved informed about progress and issues
    • Problem Solving – Problem Identification:
      • Proficient – Applying and Executing
        • Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious
    • Risk Business Acumen – Financial Command:
      • Proficient – Applying and Executing
        • Understands specific financial and accounting standards to identify and assess the impact and likelihood of operational risks
    • Risk Business Acumen – Product Knowledge:
      • Proficient – Applying and Executing
        • Understands the relevant products and services and the markets in which they are sold and their risk return to the organization
        • Can identify and speak to major operational issues across the organization

    Working Conditions:

    • Frequently: Minimal physical effort such as sitting, standing, and walking.
    • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
    • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

    Employer’s Rights:

    • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
    • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.