Overview

Job Family: Human Resources

Designs, implements, and monitors human capital programs and policies including total rewards, talent management, learning and development, recruitment and employee relations. Anticipates and plans for long-term people-related needs and trends. Ensures current employees have the necessary skills for future requirements. Maintains HR information systems.

Job Function: HR Technology

Develops, configures, supports and maintains the HR information systems. Analyzes business requirements and develops or modifies programs to ensure the effective storage, retrieval and reporting of employee data. Ensures integrity of HR databases and provides HRIS systems support to end-users. Prepares and/or supervises the production of HRIS reports and subsequent data analysis.

Summary of Responsibilities:

The Manager, Human Resources Technology leads a team of analysts and provides strategy development, (re)design of business processes, defines business requirements, and deploys selected modules. S/he identifies areas of opportunity to improve existing HRIS processes, functionality and work flows, and maximizes technological capabilities to reduce manual processes where appropriate and to enhance data management and efficiency. The incumbent develops custom reports to meet the requirements of HR management and staff. S/he is responsible for improving processes and application functionality that supports business processes such as labor management, payroll, workforce, scheduling and time management.

Essential Functions:

  • Directs and reviews the work of the team and provides training to enhance knowledge and skills.
  • Fosters and maintains positive relationships with internal positions that interact with the position and external customers.
  • Ensures accuracy and completeness of data in master files and various support tools and maintaining security and integrity controls.
  • Manages all aspects of the planning, project management, change management, administration, security, maintenance, data integrity, development, testing, implementation, reporting and user support for the HRIS.
  • Provides front-line support, troubleshooting, and training to end users on features and functionality of Santander’s HRIS system.
  • Leads system implementations and upgrades.
  • Plans and tests products/system enhancements, troubleshooting production issues, and retesting fixes.
  • Documents functional business requirements, troubleshoots application problems and promotes proactive approaches for using HRIS capabilities to provide functionality to meet business needs and improve HR operations.
  • Documents standard operating procedures to ensure consistency and implements process improvements.
  • Utilizes tools provided to develop comprehensive project plan, proactively define and resolve issues that impede progress on projects, and effectively communicates project status.

Other Functions:

  • Recruits, trains, develops, motivates, sets goals, and provides on-going feedback to a team of direct reports.
  • Other duties as assigned.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.

Requirements:

  • Education –
    • Bachelor’s Degree: HR, business, Information technology, or equivalent field.
    • or equivalent work experience
  • Experience –
    • 5-9 years Human Resources / HRIS Management.
    • 5-9 years Experience in managing and / or implementing multiple HRIS related projects.
    • Workday Integrations certification preferred
    • 3-5 years hands on experience with Workday including full life cycle deployments
    • Experience with various Workday integration technology (Workday Studio, EIB, CCB, Workday Web Services API, Workday REST API)
    • Proficient with various web service technologies (REST, WSDL, SOAP, SSL, PGP, SAML)
  • Skills & Abilities –
    • Can handle sensitive information with the highest degree of integrity and confidentiality.
    • Proficient technology and computer skills, with the ability to effectively use Microsoft Office (Word, Excel, Outlook, Powerpoint)
    • Understanding of Taleo.
    • Strong interpersonal skills with the ability to work collaboratively on a team.
    • Strong analytical and problem solving skills.
    • Ability to perform multiple tasks while maintaining a high quality level of work.
    • Demonstrated initiative with the ability to work independently with minimal supervision.
    • Detail-oriented with strong organizational skills.
    • Excellent communication skills both verbal and written

Competencies:

  • Change Orientation – Support for Change:
    • Proficient – Applying and Executing
      • Understands rationale for change and adjusts schedules and tasks to make things work
      • Anticipates and plans for changes in work schedules and assignments
      •  

  • Collaboration – Relationship Management:
    • Proficient – Applying and Executing
      • Knows who to reach out to inside and outside of one’s team to get work done
      • Takes action to enhance working relationships needed to achieve seamless work flow
      •  

  • Customer Focus – Issue Ownership:
    • Proficient – Applying and Executing
      • Addresses customer’s requests, ensures concerns are recorded accurately and action is initiated appropriately
      • Makes extra effort to satisfy customers needs and meet commitments
      •  

  • Execution – Accountability:
    • Proficient – Applying and Executing
      • Follows through to meet commitments to others
      • Takes responsibility for achieving strong results, despite balancing multiple complex demands
      •  

  • Influence – Two-way Communication:
    • Proficient – Applying and Executing
      • Communicates in a timely and straightforward manner
      • Probes for additional information, clarifies assumptions and confirms agreed-upon actions
      • Keeps everyone involved informed about progress and issues
      •  

  • Problem Solving – Resourcefulness:
    • Proficient – Applying and Executing
      • Builds and maintains one’s network of contacts and resources and knows who to involve in problem resolution
      •  

  • Risk Management – Risk and Compliance Adherence:
    • Proficient – Applying and Executing
      • Communicates the importance and benefits of risk management to counterparts
      • Displays natural skepticism and curiosity to question the status quo and uncover issues
      • Adheres to a good root cause analysis process
      •  

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.