Essential Functions:

·     Receives inbound calls from agents with updated information on accounts identified as impound repossessions.

·     Places outbound follow up calls to vendors.

·     Assist Impound Representatives with timely updates from other departments pertaining to accounts in their lists.

·     Generate daily reports and distribute to Impounds team members and/or management.

·     Assist in identifying proper billing arrangements on release documents.

·     Process incoming faxes and email requests pertaining to Impounds/settlements/payment information/redemptions and forward them for proper handling.

·     Sort and deliver departmental mail from mailroom.

·     Request and monitor supplies for the department.

·     In depth knowledge of repossession procedures is essential.

Other Functions:

·     Special projects as requested

·     Performs other duties as assigned

Required Skills


·     High school diploma or equivalent.

·     Experience performing general office duties with collection or finance experience desired.

·     General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).

·     Accurate data entry, typing and ten-key skills.

·     Good verbal and written communication skills.

·     Working knowledge of Microsoft Office Suite, including Excel and Word.

·     Ability to maintain confidentiality.

Working Conditions:

·     Overtime work may be required throughout the year

·     Shifts and/or schedules may change throughout the year as dictated by management and business needs.