Overview

Job Family: Information Technology

Designs, analyzes and supports the company’s information technology structure, systems and processes. Acquires, designs, implements and operates the company’s information technology resources (e.g., computer hardware, operating systems, communications, software applications, data, databases, etc.). Deploys, acquires, maintains and ensures security of information technology assets. Plans and tests processes to ensure compliance with system requirements, business objectives, security standards and other technical requirements.

Job Function: Infrastructure Engineering

Designs, analyzes and supports the company’s information technology structure, systems and processes. Acquires, designs and implements the company’s information technology resources (e.g., computer hardware, operating systems, communications, software applications, data, databases, etc.). Ensures compliance with system requirements, business objectives, security standards and other technical requirements following FFIEC framework.

Summary of Responsibilities:

The Sr. Associate, Infrastructure Engineering serves as a technical expert providing guidance and direction for all advanced troubleshooting techniques. The Sr. Associate, Infrastructure Engineering utilizes their subject matter expertise in Information Technology/Infrastructure Engineering to manage IT’s projects, processes, and products within the Infrastructure Architecture domain. S/he influence and significantly improves existing practices.

Essential Functions:

  • Educates Infrastructure Engineering staff on technical changes, deployments and new additions to the department services.
  • Oversees the development and implementation of new projects, tools, such as automated scripts and tools to enhance Infrastructure Engineering efficiency, performance and security.
  • Provides guidance/input to management and participates in technical supervisory responsibilities for infrastructure engineers, including, but not limited to appraising technical performance.
  • Facilitates the development and implementation of Infrastructure Engineering standards.
  • Participates and occasionally directs the planning and implementation of IT Infrastructure capabilities.
  • Supports IT Infrastructure engineering to ensure all systems are designed and implemented following Santander US’ standards, industry best practices and regulatory requirements (security, resilience, scalability, efficiency, etc..).
  • Collaborate across the company to understand changing business needs and communicate IT Infrastructure Engineering initiatives.
  • Develops points of views on emerging technologies and evaluating their applicability to business goals and operational requirements.
  • Understands successes and failures in the marketplace to better guide the firm’s IT strategy.
  • Provides guidance and direction on projects, ensuring overall fit with architecture direction.
  • Develops and implements new Infrastructure products and standards of operations throughout the technology organization.
  • Develops and documents the proposed technical design/infrastructure design for the integration and implementation of any new solutions, working across the IT department.
  • Supports vendor relationships in all related technologies so that services are delivered to us effectively and efficiently.
  • Communicates with senior leadership on matters of importance.
  • Recommends agreed process improvements to the Infrastructure Engineering function.
  • Trains, mentors, and coaches colleagues as needed.
  • Completes architectural assessments and unbiased analysis of key decisions within projects including impact on systems, timelines and other key variables.
  • Supports communication strategies that will guide the organization to standard technologies or create new standards as development needs arise.
  • Works as technical authority and escalation point for incidents and issues related to his/her area of expertise.
  • Builds a collaborative commitment to technology strategy by considering and evaluating different points of view.

Other Functions:

  • Other duties as assigned.

Requirements:

  • Education –
    • Bachelor’s Degree: in Computer Science/Software Engineering or equivalent field.
    • or equivalent work experience
  • Experience –
    • 9-12 years Experience with data center networking, and/or cloud networking, as well as concepts and fundamentals of things like shared storage, clustering, and failover, etc.
  • Skills & Abilities –
    • Demonstrated knowledge of Infrastructure Solutions troubleshooting
    • Demonstrated knowledge of Infrastructure Solutions design (resilience, compliance, security)
    • Proficient in more than one specific infrastructure technology domain (Networking, Systems, Storage, Middleware, Databases)
    • Executes against understanding of market best practices and industry frameworks (FFIEC guidelines, NIST standards, etc)
    • Strong desire to produce quality work, adopt standards and adhere to those standards
    • Clear understanding on how automation can help improve efficiencies, quality, reliability and response time
    • Hands-on experience working with Infrastructure design and implementation
    • Technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations. This includes the ability to develop clear, concise documentation.
    • Proven ability to positively manage work in a dynamic environment and to work autonomously as required
    • Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability
    • Demonstrated ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and
      problem solving
    • Demonstrated experience designing, integrating and managing complex infrastructure solutions.
    • Ability to provide technical system solutions, determine overall design direction and provide solutions recommendations for complex technical issues.

Competencies:

  • Collaboration – Teamwork:
    • Advanced – Leading and Guiding
      • Brings out the best in each team member by consistently motivating and acknowledging peer contributions
      • Understands and leverages team dynamics
      •  

  • Execution – Accountability:
    • Advanced – Leading and Guiding
      • Fully accountable for timeliness, completeness, quality of projects, processes, products and services
      • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks
      •  

  • Execution – Initiative:
    • Advanced – Leading and Guiding
      • Personally follows-up with others to check on progress, uncover problems, and identify areas where assistance is necessary
      • Takes initiative to act on new information and preemptively develops options and plans of actions
      •  

  • Influence – Information Sharing:
    • Advanced – Leading and Guiding
      • Ensures people receive the information they require, and brings the team together to share information
      •  

  • Problem Solving – Solution Definition:
    • Advanced – Leading and Guiding
      • Persists in searching out the root causes of major problems rather than being satisfied with partial solutions or “quick fixes”
      • Brings new thinking, insights or technology to problem resolution
      •  

  • Risk Management – Continuous Process Improvement:
    • Advanced – Leading and Guiding
      • Designs, develops and drives the adoption of risk management policies, processes, and procedures
      • Applies advanced skills in operational processes and uses it to improve work efficiency and quality
      •  

  • Influence – Awareness:
    • Advanced – Leading and Guiding
      • Uses a combination of logic, personal passion, conviction and interpersonal skills to influence others
      • Enlists commitment by involving others at early, and all stages
      •  

  • Problem Solving – Resourcefulness:
    • Advanced – Leading and Guiding
      • Ensures required resources and skills are in place to maintain smooth day-to-day operations and tackle arising problems
      •  

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.