Issue ManagerOperations Support Dallas, Texas
Summary of Responsibilities: The Associate, Business Analysis, is primarily responsible for working with the Lines of Business (LOB) Subject Matter Experts to effectively understand and correct originations issues. The incumbent facilitates project/issue management including updating/creating corrective action plans, conducting gap analysis, developing business requirements, as well as implementing and validating controls. .
•Translates business requirements into IT application impacts and business process impacts.
•Develops and updates functional requirements and conducts business process modeling to explain functional requirements to business, development and QA teams.
•Assists IT and business teams to ensure requirements are translated to test plans
•Identifies, assesses, and documents business requirements, recommending business priorities, and advising business on options, risks, and costs.
•Conducts research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
•Analyzes impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews.
•Assists Quality Management team to ensure that requirements documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed.
•Performs Data mining and Analysis to address key business issues.
•Troubleshoots and reports system performance and functionality problems.
•Manages/assists with the creation and execution of test plans and user acceptance testing.
•Communicates with LOB partners, understands the problem at hand and ensures end-product quality.
•Works with the project managers to complete and update project documentation and deliverables and attends project meetings.
•Provides expert input and best practice guidance on areas of subject matter expertise.
•Education – Bachelor's Degree: in Business, Economics, Accounting, Statistics or equivalent field or equivalent work experience
•2+ Years of Previous Credit and/or Funding experience in auto finance
•5-9 years Experience in analyzing requirements, working with business to conceptualize Business Intelligence needs.
•5-9 years Must have proven track record in project delivery and client services.
•5-9 years Experience interacting with management, presenting, and acting in a professional manner.
•5-9 years Experience creating Powerpoint and MS Project software reports.
•5-9 years Experience operating within a Project Management framework.
•Prefer knowledge of Credit.net and CARS system experience
•Prefer prior experience in Compliance or Issue Management functionE
Skills & Abilities
•Ability to translate business problems into requirements, process changes, test cases, data mapping, etc.
•Excellent written and oral communications
•Excellent organizational skills and keen attention to detail
•Capacity for advanced problem solving and critical thinking
•Proficient in MS Office applications, experience with MS Project or equivalent an advantage
•Demonstrated knowledge in Microsoft Excel, including but not limited to data transformation, functions/expressions, Macros
•Strong logical thinking, problem solving and decision making skills
•Intermediate knowledge of SQL coding language
•Familiarity with business cycles, both fiscal and calendar
•Highly analytical with strong attention to detail
•Self-directed and able to flourish in a fast-paced environment