Education, Experience, Skills & Abilities:

  • Bachlor’s or Masters degree: Business, Finance, Management, or equivalent field or work experience,
  • 5-9 years Risk Management, Governance, Policy Administration, and/or Audit
  • Demonstrated expertise in risk management segment, or ability to perform at an advanced level of competence.
  • Preferred experience with policy administration
  • Advanced knowledge of risk management best practices and how to implement
  • Demonstrated knowledge of risk management needs and designing new solutions based on detailed analysis.
  • Ability to direct, train and guide peers, subordinates and management.
  • Ability to adjust to new developments/changing circumstances.
  • Ability to effectively communicate and build relationships with multiple levels of the organizational structure, including senior level management.
  • Ability to multi-task and adapt/adjust to multiple demands and competing priorities.
  • Ability to maintain and report on confidential information in an appropriate manner.
  • Ability to convey a sense of urgency and drive issues/projects to closure.
  • Excellent written and oral communication skills.
  • Excellent analytical, organizational and project management skills.
  • Strong leadership, supervisory skills.
  • Strong risk, process, and control validation and/or assessment skills.

Job Family: Risk

Monitors activities to minimize the company's exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the reputation of the company to minimize compliance and regulatory risk by resolving issues and ensuring adherence to company and legal standards. Responsible for ensuring that all of the company's activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions.

Job Function: Risk Management

Ensures adherence to the policies and procedures established by the company. Manages policy, standard definition and monitoring of policy, standard implementation, ensuring harmonization and consistency of risk policies. Monitors and manages risk/exposure and compliance with the company's policies. Identifies, manages and reports on the company's risk areas. Evaluates the adequacy and effectiveness of data, document retention, and monitors systems.

Summary of Responsibilities:

The Manager, Risk Management is responsible for executing risk management activities consistent with the enterprise framework, industry best-practice and regulatory guidance. The manager role will oversee the Risk Management team by providing the day-to-day work direction, daily workflow operations, resource allocation, and team productivity.

Essential Functions:

  • Partners with 1st Line of Defense risk managers to ensure Risk Tolerance and Risk Mandate breaches are addressed in a timely and controlled manner.
  • Provides assurances that business owned Action Plans are on track for completion.
  • Partners with Risk Identification and Assessment function to consider, receive, and provide periodic updates in order to analyze relevant impact for purposes of providing recommendations for enhanced metrics and processes within Risk mandates and scope.
  • Provides quality assurance and quality control for periodic Risk Tolerance, Scorecard, and Mandate reporting.
  • Sets the day-to-day operational objectives for the Risk Management team.
  • Leads and manages a highly skilled team responsible for all Risk Maangement
  • Collaborates cross-functionally with department managers to ensure policies, risk appetite, and business objectives are properly aligned and executed.
  • Provides management with concise and timely reporting and analysis as it relates to performance, quality risk and loss exposure in designated unit.
  • Assists in the design, development, testing, implementation and training of new corporate risk systems and tools.
  • Communicates with risk team daily on day-to-day priorities and objectives.
  • Directs and reviews the work of the Risk team to accomplish operational plans.
  • Trains team members to enhance knowledge and skills.
  • Recommends enhancements in systems and day-to-day department processes.
  • Enforces and ensures risk policies, practices and procedures are understood and followed by direct reports.

Other Functions:

  • Other duties as assigned.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.


  • Education –
    • Bachelor's Degree: Business, Finance, Management, or equivalent field.
    • or equivalent work experience
  • Experience –
    • 5-9 years Risk Management.
  • Skills & Abilities –
    • Demonstrated experience in risk management segment, or ability to perform at proficient level of competence.
    • Knowledge of risk management best practices, identification, resolution and implementation.
    • Knowledge of regulatory and compliance standards.
    • Ability to lead and manage a team of highly skilled professionals.
    • Ability to interact with all levels of the organizational structure, including senior leadership.
    • Ability to adjust to new developments/changing circumstances.
    • Ability to convey a sense or urgency and drive.
    • Ability to recognize control weaknesses and opportunities for process improvements and develop viable risk mitigation strategies within risk appetite.
    • Ability to present ideas and concepts in a clear and concise manner to management.
    • Ability to build and foster internal relationships.
    • Ability to foster and embed a strong risk culture.
    • Strong organizational and time management skills.
    • Detail orientated with the ability to also understand overall strategy.
    • Strong written and verbal communication skills.


  • Collaboration – Relationship Management:
    • Proficient – Applying and Executing
      • Knows who to reach out to inside and outside of one’s team to get work done
      • Takes action to enhance working relationships needed to achieve seamless work flow

  • Collaboration – Teamwork:
    • Proficient – Applying and Executing
      • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
      • Provides assistance and coaches less experienced team members

  • Execution – Accountability:
    • Proficient – Applying and Executing
      • Follows through to meet commitments to others
      • Takes responsibility for achieving strong results, despite balancing multiple complex demands

  • Influence – Information Sharing:
    • Proficient – Applying and Executing
      • Uses information and data effectively to support a position and present a rational case

  • Influence – Two-way communication:
    • Proficient – Applying and Executing
      • Communicates in a timely and straightforward manner
      • Probes for additional information, clarifies assumptions and confirms agreed-upon actions
      • Keeps everyone involved informed about progress and issues

  • Risk Business Acumen – Industry Acumen:
    • Proficient – Applying and Executing
      • Stays current with industry and regulatory trends and emerging risk issues
      • Has good understanding of current market and competitive landscape that the organization operates within

  • Risk Management – Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
    • Proficient – Applying and Executing
      • Executes risk management process and procedures without management direction, and demonstrates awareness of expected results
      • Knows the relationship and impact of actions and results
      • Has an understanding of regulations impacting area supported

  • Risk Management – Risk and Compliance Adherence:
    • Proficient – Applying and Executing
      • Communicates the importance and benefits of risk management to counterparts
      • Displays natural skepticism and curiosity to question the status quo and uncover issues
      • Adheres to a good root cause analysis process

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.