Summary of Responsibilities:

    The Operations Strategy Analyst II is responsible for supporting the development, planning and implementation of strategies designed to improve the effectiveness and efficiency of portfolio servicing, while managing reputational risk. Responsibilities extend to basic modeling, forecasting and analytics. This position requires the ability to retrieve data, identify correlations, make inferences and offer recommendations.

Essential Functions:

  • Assists in the development, planning and implementation of strategies designed to improve profitability
  • Analyzes trends relative to portfolio servicing, loss recovery and asset management strategy
  • Analyzes and implements portfolio segmentation by account demographics and existing scoring models
  • Executes scenario testing designed to identify optimal treatment and strategy
  • Supports staffing and resource models that aid in workforce management
  • Measures effectiveness of various contact channels within portfolio servicing
  • Presents analyses in a clear, concise and actionable format

Other Functions:

  • Special projects as requested
  • Other duties as assigned


  • Bachelor’s degree required; equivalent combination of education and experience may be substituted in lieu of degree
  • Two (2) to four (4) years of work experience in a similar analytical role
  • Experience using analytical tools
  • Familiarity with basic statistics, models and hypothesis testing
  • Ability to extract data from multiple sources and check for data consistency and accuracy
  • Ability to use Excel to perform data analysis and display quantitative information
  • Ability to use Power Point and Word for explaining and displaying results related to various analyses
  • Ability to maintain confidentiality Preferences:
  • Prior experience in auto finance preferred but not required
  • Experience working with modes preferred
  • Prior experience working with SQL preferred but not required
  • Prior experience with SAS or R preferred but not required

Working Conditions:

  • Extended working hours may be required as dictated by management and business needs
  • Travel to multiple facilities may be required
  • May be required to lift, push, or pull materials weighing up to twenty (20) pounds
  • May be required to sit and review information on a computer screen for long periods of time
  • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard
  • Corporate / satellite office role Employer’s Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.