Summary of Responsibilities:

The Loan Accounting Specialist shall be responsible for processing monetary and non-monetary transactions to customers’ loans, in compliance with the Department’s policies and procedures’ in a timely and accurate manner.

Essential Functions:

  • Prepares daily monetary upload transactions through batch cycle entries while maintaining records, files and controls
  • Using Excel and the Aspen Payment Processer, create and balance all daily loan monetary batches
  • Apply proper treatment to reverse to reapply cash and non-cash adjustments following departmental business rules
  • Provide daily support and resolution to all internal SC customers regarding escalated issues
  • Manually corrects all monetary and non-monetary system exception errors due to system defaults within automated processes or systemic limitations
  • Supports the Servicing Department, OOP, ASU and other areas of the business by meeting departmental SLA’s on all inbound requests
  • Research and resolve accounts according to payment disputes in relation to missing payments, misapplied payments, unauthorized payments and overpayments
  • Promotes a cooperative and productive work environment
  • Maintain effective communication with all colleagues, customers and third parties
  • Updates the system with proper documentation for research, tracking, reconciliation and repository purposes
  • Create and upload Auction/Sale postings and wire transfers to reconcile and resolve exceptions
  • Review and approve all customer related refunds to ensure accurate accounting and compliance to policies and procedures
  • Manually research and resolve all bank and payment channel related exceptions and related disputes
  • Reconcile the master collection account to ensure system reporting and bank balances are accurately reflected

    Other Functions:

  • Special projects as requested
  • Performs other duties as assigned
  • May assist other related departments as required by business needs


  • Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieu of degree
  • 3 years or more experience in Accounting or Finance Services industry preferred
  • Experience in maintaining robust daily electronic ledgers for reconciliation purposes
  • Ability to demonstrate analytical capabilities
  • 2 years system knowledge working within Shaw IL specializing in monetary transactions
  • Experience working on multiple concurrent tasks while meeting rigorous deadlines
  • Excellent communication, organizational and problem solving skills
  • Ability to maintain confidentiality and professional demeanor while working with internal and external customers
  • Proficient in basic PC applications, including Microsoft Office
  • Intermediate to Advanced Excel knowledge required

    Working Conditions:

  • Overtime work may be required throughout the year
  • Shifts and/or schedules may change throughout the year as dictated by management and business needs