Job Family: Human Resources

Designs, implements, and monitors human capital programs and policies including total rewards, talent management, learning and development, recruitment and employee relations. Anticipates and plans for long-term people-related needs and trends. Ensures current employees have the necessary skills for future requirements. Maintains HR information systems.

Job Function: Business Partnering

Develops and executes strategy for business units or functional groups supported and ensures alignment with overall business and people strategy. Plans, administers and reviews activities across HR. Strategically partners with business leaders to provide strategic counsel and to ensure that HR policies, procedures and programs are aligned with business needs. Establishes or maintains partnerships across the HR function to deliver value-added service to management and employees that reflect the company’s business objectives.

Summary of Responsibilities:

The Specialist, Employee Relations provides administrative support to the employee relations function including record-keeping, file maintenance and HRIS entry. S/he is also responsible for performing various HR-related duties related to performance management, training, on boarding, policy implementation, recruitment/employment, employment law compliance and HR special projects. S/he helps to ensure consistent practices are followed to help mitigate risk and promote a professionally ethical work environment.

Essential Functions:

  • Supports employee relations team in day-to-day administrative tasks, such as scheduling meetings and taking meeting minutes, as well as entry of cases on the ER Case Tracker.
  • Participates in staff meetings and attends other meetings and seminars as necessary.
  • Provides service and support by responding to questions and requests from internal and external customers as needed via phone, email or face to face
  • Provides management with best practice research and recommendations.
  • Fosters a client-focused environment and mindset to ensure delivery of an exceptional employee experience.
  • Acts as main point of contact with vendors for HR systems.
  • Creates and maintains a safe environment while adhering to proper Worker’s Compensation process and procedures.
  • Assists with tracking HR metrics in support of the Company’s strategic goals.
  • Prepares periodic reports for management, as necessary or upon requested.
  • Creates, organizes and maintains employee relations files and records, including employee relations logs and employee rehire status records, and identifies employee relations issues independently and upon request.
  • Identifies, analyzes, and provides effective conflict resolution practices in partnership with the LOB and HRBP for respective region/market.
  • Researches, reviews and responds to employee relations and unemployment insurance inquiries.
  • Reviews and evaluates work performance issues in collaboration with management and HR Business and Strategy Partners, including editing and producing Performance Improvement Plan documents.
  • Tracks the Performance Improvement Process from implementation through completion, monitoring for potential problems and escalating issues to the HR Business and Strategy Partners as necessary.

Other Functions:

  • Other duties as assigned.


  • Education –
    • Bachelor’s Degree: in Organizational Development, Communications, Education, Business Administration, Human Relations or a equivalent field.
    • or equivalent work experience
  • Experience –
    • 0-3 years HR, Administrative, or related experience.
  • Skills & Abilities –
    • Ability to handle sensitive information with the highest degree of integrity and confidentiality
    • Must be able to interact and communicate with all levels of the organization, mindful of the culture and diversity of the audience
    • Ability to prioritize tasks and handle numerous assignments simultaneously
    • The importance of employment law and compliance, especially regarding employment eligibility, confidentiality, proper maintenance of employee files, and forms management
    • Ability to work with diverse range of personalities and express their thoughts concisely/professionally
    • Ability to prioritize in a high-pressure, fast-paced environment
    • A demonstrated level of confidentiality and professionalism
    • Detail oriented with the ability to work on a team and individually
    • Demonstrated proficiency in the use of the MS Office suite, in particular, Excel, Word, and PowerPoint
    • Support related project rollouts, communications, marketing materials, and organizational change management
    • Strong learning and inquisitive skill set
    • Must be able to problem solve and adapt quickly to changing circumstances
    • Strong verbal communication, writing and interpersonal skills along with the ability to form strong cross-functional relationships
    • Team player mindset, actively take initiative and have a strong work ethic
    • Have a “customer service” orientation with ability to escalate issues when appropriate
    • Demonstrated use of analytical skills – both using tools (ex. Excel, Business Objects, etc.) and problem solving/critical thinking skills


  • Change Orientation – Support for Change:
    • Foundational – Learning and Developing
      • Learns new methods and procedures or modifies them to meet new standards
      • Is positive about new approaches and methods resulting from change

  • Collaboration – Conflict Management:
    • Foundational – Learning and Developing
      • Demonstrates concern for treating people fairly and equitably

  • Execution – Accountability:
    • Foundational – Learning and Developing
      • Maintains professional behavior at all times in representing the company
      • Does all routine work accurately and on-time; is aware of own impact on others

  • Influence – Two-way Communication:
    • Foundational – Learning and Developing
      • Communicates clearly and precisely
      • Listens carefully and asks questions to clarify understanding

  • Problem Solving – Solution Definition:
    • Foundational – Learning and Developing
      • Collects data and relevant facts to communicate problems
      • Presents the general outline and direction of the solution

  • Risk Business Acumen – Industry Acumen:
    • Foundational – Learning and Developing
      • Knows who the organization’s key customers and competitors are
      • Has basic understanding of financial services industry and how organizations operate

  • Risk Management – Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
    • Foundational – Learning and Developing
      • Learns about and diligently follows established risk management policies, processes and procedures

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.