Overview
  • Job Profile SummaryHuman Resources>>Learning & Development
    The Specialist, Facilitation delivers practical, dynamic and interactive training sessions for core development programs. S/he monitors participants progress and evaluates training effectiveness, whilst managing logistical requirements for classroom set-up, rosters and evaluations. This individual acts as an ambassador in fostering Santander's culture and supporting the development of our organizational frameworks, models and methodologies.
  • Job Family: Human Resources

    Designs, implements, and monitors human capital programs and policies including total rewards, talent management, learning and development, recruitment and employee relations. Anticipates and plans for long-term people-related needs and trends. Ensures current employees have the necessary skills for future requirements. Maintains HR information systems.

    Job Function: Learning & Development

    Develops, implements, and/or supports training plans and programs that ensure that leadership, team and individual contributor skills and capabilities are at a standard that meets current and future requirements of the company and industry. Analyzes employee development needs to determine gaps and requirements for new program development. Conducts and supports ongoing evaluations of training programs to ensure effectiveness of programs, recommends modifications and implements enhancements as necessary.

    Summary of Responsibilities:

    The Specialist, Facilitation delivers practical, dynamic and interactive training sessions for core development programs. S/he monitors participants progress and evaluates training effectiveness, whilst managing logistical requirements for classroom set-up, rosters and evaluations. This individual acts as an ambassador in fostering Santander's culture and supporting the development of our organizational frameworks, models and methodologies.

    Essential Functions:

    • Aligns training and facilitation efforts to the standards and framework defined for all capability building across dispersed areas of the organization, ensuring alignment across all key stakeholders.
    • Serves as trusted adviser and subject matter expert to business lines for classroom and virtual training programs.
    • Gathers and maintains products and supplies inventory.
    • Maintains all courses and sessions in HR systems.
    • Maintains records of training/instructional activities and evaluates the effectiveness of courses/programs.
    • Makes recommendations to constantly improve program quality and customer service to trainees.
    • Continuously monitors and solicits feedback on all learning programs and materials to ensure accuracy, relevance, and effectiveness, while driving enhancements for improved adoption.

    Other Functions:

    • Other duties as assigned.

    Requirements:

    • Education –
      • Bachelor's Degree: in Organizational Development, Communications, Education, Business Administration, Human Relations or a equivalent field.
      • or equivalent work experience
    • Experience –
      • 0-3 years
    • Skills & Abilities –
      • Ability to handle sensitive information with the highest degree of integrity and confidentiality
      • Independent and can take full charge of responsibilities, but not afraid to ask for guidance when needed
      • Comfortable presenting to a group of people
      • Ability to interact effectively and communicate with all levels of the organization, mindful of the culture and diversity of the audience
      • Ability to prioritize tasks and handle numerous assignments simultaneously.
      • Ability to work with diverse range of personalities and express their thoughts concisely/professionally
      • Ability to prioritize in a high-pressure, fast-paced environment
      • Detail oriented with the ability to work on a team or individually
      • Demonstrated experience with Microsoft Office Suite, especially PowerPoint and Excel
      • Strong learning and inquisitive skill set
      • Ability to problem solve and adapt quickly to changing circumstances.
      • Team player mindset, actively take initiative and have a strong work ethic
      • Have a “customer service” orientation with ability to escalate issues when appropriate
      • Extremely comfortable with quickly learning new systems and processes
      • Strong time management and project management skills; ability to prioritize and handle multiple tasks with concurrent and competing deadlines
    • Licenses & Certifications –
      • Active membership in professional training organization (i.e. ATD) preferred.

    Competencies:

    • Change Orientation – Support for Change:
      • Foundational – Learning and Developing
        • Learns new methods and procedures or modifies them to meet new standards
        • Is positive about new approaches and methods resulting from change
        •  

    • Collaboration – Teamwork:
      • Foundational – Learning and Developing
        • Works effectively in team settings
        • Shows appreciation for others' help and lends a hand when needed to complete shared tasks
        •  

    • Customer Focus – Customer Satisfaction:
      • Foundational – Learning and Developing
        • Demonstrates the organization’s customer service standards
        •  

    • Execution – Accountability:
      • Foundational – Learning and Developing
        • Maintains professional behavior at all times in representing the company
        • Does all routine work accurately and on-time; is aware of own impact on others
        •  

    • Influence – Information Sharing:
      • Foundational – Learning and Developing
        • Openly and proactively shares information
        •  

    Working Conditions:

    • Frequently: Minimal physical effort such as sitting, standing, and walking.
    • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
    • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

    Employer’s Rights:

    • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
    • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.