Job Family: Project Management

Oversees, develops and analyzes policies and practices related to project management and the project management office. Develops, analyzes and oversees project quality assurance and resource allocation. Enhances program and project management capabilities and operational oversight. Develops, edits and executes project plans to manage the lifecycle and operational aspects of projects. Defines, develops and deploys standardized project management tools and templates to ensure projects are completed efficiently.

Job Function: Business Systems Analysis

Defines how a proposed system will accomplish business requirements through technical solutions for functional and non-functional requirements. Provides support and analysis for systems to ensure smooth and continuous running of corporate systems and assessment of software for efficiency, speed, and cost of implementation and maintenance. This could include regular and preventative maintenance, systems requirement management and process related analysis. Positions could have responsibility for infrastructure performance as well as new technology implementation or roll-outs.

Summary of Responsibilities:

The Sr. Specialist, Business Systems Analysis requires junior level experience in partnering working with business clients to elicit, gather, understand, and document business requirements for all assigned initiatives impacting Operations and issues impeding their day to day activities. The Sr. Specialist, Business Systems Analysis supports Business Line Owners in achieving goals, from increasing profitability of existing products to developing new revenue sources within the product lit, while ensuring compliance to all applicable regulations and company policies. The Sr. Specialist, Business Systems Analysis partners with business leadership and key business resources to evaluate business needs and issues, proposed system and/or process changes, and changes to supporting applications. The Sr. Specialist, Business Systems Analysis works under minimal supervision exercising independent judgment, and must be action oriented, self-motivated and creative while being highly functional. S/he interacts and coordinates with business leads, process owners, and application development along with various other IT teams. The incumbent is a technology liaison to business groups to analyze complex business requirements as well as design, develop and implement solutions related to business processes and data integration between third party vendor systems.

Essential Functions:

  • Acts as the technical liaison between users, vendors, and IT, and assists with vendor management on assigned applications.
  • Participates in Leads business analysis / requirements gathering sessions with business partners to create and document requirements for assigned projects and contributes to project planning.
  • Supports technology and business test teams on analysis of defects to ensure proper resolution and alignment to business requirements.
  • Drives and manages Analysis/Requirements phase deliverables: requirements documentation and signoff, traceability matrix, functional/technical specifications, change controls and assists in identifying test scenarios.
  • Creates process flows and/or business use cases to assist in defining business requirements and diagramming current and target state of the process.
  • Recommends enhancements to systems and/or processes to improve effectiveness and quality of projects.
  • Works with Risk, Compliance, Legal and Controls to investigate and resolve issues, address regulatory requirements and mandates.
  • Writes and maintains Assists in identifying and documenting test scenarios and scripts conditions to ensure the highest level of quality in software releases.
  • Develops knowledge of industry, competitive and complementary products and standards in regards to user experience and business process flow.
  • Manages application-related incident and enhancement requests.
  • Analyzes and documents problems, recommends solutions, and initiates corrective action for business processes and applications suite.
  • Follows up on problem resolution and inform clients of status.
  • Functions as a technical support resource on departmental or organization wide projects, contributing expertise in his/her assigned area and executing assigned deliverables on the project.
  • Works within a group of technical and business users in a high performance, dynamic / team-oriented environment to meet project milestones and objectives.
  • Tests Participates in testing and communicates system upgrades, releases and new development on assigned applications.
  • Thoroughly documents procedures and resource documentation, and records system changes for troubleshooting and auditing.
  • Supports and maintains applications suite and manages daily operation to support business needs.
  • Provides 1st and 2nd level technical support and responds to all application related incidents as appropriate.
  • Acts as the technical liaison between users, vendors, and IT, and assists with vendor management on assigned applications.
  • Keeps abreast of industry developments including, but not limited to changes in regulations and technology.

Other Functions:

  • Other duties as assigned.


  • Education –
    • Bachelor’s Degree: business analysis, accounting, business administration, management information systems or computer science
    • or equivalent work experience
  • Experience –
    • 3-5 years in a business analyst role or related experience.
    • 3-5 years Experience with data analysis tools – ability to link operational performance with company business results.
  • Skills & Abilities –
    • Ability to use analytical skills to identify key stakeholders impacted by changes and understand their influence and authority levels
    • Strong critical / analytical thinking and problem-solving skills to include scenario-based analysis and use case driven documentation
    • Ability to manage multiple, concurrent projects, activities and tasks under time constraints
    • Ability to utilize tact and knowledge to resolve issues, train on specific policies and procedural guidelines
    • Ability to identify risk, probability, impact and how to mitigate risks
    • Excellent facilitation skills for meeting management, and requirements workshop planning and management
    • Ability to elicit questions to gather information at the right level of detail and scope to represent all of the stakeholder’s needs, and that lead to an understanding of the business need rather than what they want
    • Excellent verbal and written communication skills, including the use of presentation skills and the ability to create a requirements package.
    • Demonstrated ability to work as a team player; leading the group to address complex problems, thinking outside the box, and driving to best solution
    • Ability to identify current capabilities and identify opportunities for improvement
    • Demonstrated ability to utilize various modeling techniques such as, process modeling, data modeling, system modeling
    • Understands interface analysis, technology infrastructure and how it interconnects, including sharing data to achieve a business goal
    • Ability to know how a user interface helps the user to successfully complete a task, also known as usability
    • Advanced knowledge and skill in Microsoft Suite products
    • Demonstrates strong problem-solving and analytical skills
    • Facilitates and maintains stakeholder confidence in the decision-making process
  • Licenses & Certifications –
    • PMP Certification or Six Sigma


  • Collaboration – Teamwork:
    • Proficient – Applying and Executing
      • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
      • Provides assistance and coaches less experienced team members
  • Customer Focus – Customer Understanding:
    • Proficient – Applying and Executing
      • Probes in-depth to understand the customer’s business needs
      • Explores and understands the customer’s alternatives and decision criteria
  • Influence – Two-way communication:
    • Proficient – Applying and Executing
      • Communicates in a timely and straightforward manner
      • Probes for additional information, clarifies assumptions and confirms agreed-upon actions
      • Keeps everyone involved informed about progress and issues
  • Problem Solving – Problem Identification:
    • Proficient – Applying and Executing
      • Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious
  • Problem Solving – Resourcefulness:
    • Proficient – Applying and Executing
      • Builds and maintains one’s network of contacts and resources and knows who to involve in problem resolution
  • Risk Business Acumen – Industry Acumen:
    • Proficient – Applying and Executing
      • Stays current with industry and regulatory trends and emerging risk issues
      • Has good understanding of current market and competitive landscape that the organization operates within
  • Risk Business Acumen – Product Knowledge:
    • Proficient – Applying and Executing
      • Understands the relevant products and services and the markets in which they are sold and their risk return to the organization
      • Can identify and speak to major operational issues across the organization

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.