Overview

Job Family: Project Management

Oversees, develops and analyzes policies and practices related to project management and the project management office. Develops, analyzes and oversees project quality assurance and resource allocation. Enhances program and project management capabilities and operational oversight. Develops, edits and executes project plans to manage the lifecycle and operational aspects of projects. Defines, develops and deploys standardized project management tools and templates to ensure projects are completed efficiently.

Job Function: Technical Project Management

Manages and implements internal or external IT projects or programs with a defined start and end. Leads team members from various job families through a defined project life cycle. Plans, develops, coordinates and assists with project activities through all project phases (e.g., project planning, execution, communication, financial management and issues/risk mitigation). Allocates, obtains and manages resources and project management tools to achieve project objectives. Creates and implements assessment processes to enforce timely completion of projects in accordance with standards and requirements.

Summary of Responsibilities:

The Sr. Associate, Technical Project Management, leads and provides direction and guidance for a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget and to client specifications. S/he manages and oversees the end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management, estimation, client management, relationship management and other project documentation preparation for projects of medium to high business complexity (involving multiple systems interfaces that are highly visible to the organization).

The incumbent directs and controls all work performed within the framework of the Work Structure. Develops detailed project plans and schedules application/infrastructure projects, including goals, risks and resource allocation. Monitors project results for significant deviations. Manages vendor and client relations to ensure that service expectations are developed and met. Maintains regular contact with clients and coordinates and reports on project progress and accomplishments. May provide input for (project) team member performance appraisals. Works with all required Information Technology functions and groups to effectively plan and execute the project. May coordinate resources across organizational boundaries. Serves as a liaison between clients and internal technical groups to ensure delivery of projects on time, within budget, and to specification. Manages communication with the business at a detailed functional level and discusses/resolves issues. Manages client expectations and ensures project delivery in conformance with company software development life cycle methodologies.

Essential Functions:

  • Develops detailed project plans and schedules application/infrastructure projects, works closely with business analysts, developers and QA to execute the project.
  • Manages the project lifecycle from initiation through to program closure.
  • Manages and resolves risks, issues and dependencies.
  • Leads and provides direction and guidance for a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget and to client specifications.
  • Manages and oversees the end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management, estimation, client management, relationship management and other project documentation preparation for projects of high business complexity (involving multiple systems interfaces that are highly visible to the organization).
  • Monitors project results for significant deviations and works collectively with Information Technology functions to address incidents and high priority defects.
  • Maintains regular contact with clients and coordinates and reports on project progress and accomplishments.
  • Manages client expectations and ensures project delivery in conformance with company software development life cycle (SDLC) methodologies.
  • Serves as a liaison between clients and internal technical groups to ensure delivery of projects on time, within budget, and to specification. Manages communication with the business at a detailed functional level and discusses/resolves issues.

Other Functions:

  • Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other team members.
  • Other duties as assigned.

Requirements:

  • Education –
    • Bachelor’s Degree: business administration, management information systems, computer science or equivalent
    • or equivalent work experience
  • Experience –
    • 9-12 years experience with technology or financial services industry is strongly preferred.
  • Skills & Abilities –
    • Knowledge of SDLC, including Waterfall and Agile methodologies.
    • Ability to understand, analyze, and communicate technical designs, project issues, and project status is required.
    • Experience supporting customer facing, high-volume, mission critical applications strongly preferred.
    • Demonstrated ability to effectively manage project commitments to achieve quality solutions.
    • Demonstrated ability to manage and lead project resources.
    • Proven ability to adhere to software project management best practices.
    • Demonstrated excellent written and verbal communications skills.
    • Ability to facilitate work groups with a high degree of professionalism, work ethic and integrity.
    • Ability to incorporate technical and business knowledge in the analysis of customer solutions.
    • Demonstrated ability to work productively with diverse teams.
    • Ability to effectively present technical and non-technical information to customers and senior management.
    • Demonstrated ability to estimate, plan, and monitor labor hours.
  • Licenses & Certifications –
    • Project Management Professional (PMP) or Scrum Master (CSM) certification

Competencies:

  • Collaboration – Conflict Management:
    • Advanced – Leading and Guiding
      • Identifies and focuses on resolving the key issue at the heart of the conflict
      • Displays strong diplomacy skills; anticipates and prepares for how others will react
  • Collaboration – Teamwork:
    • Advanced – Leading and Guiding
      • Brings out the best in each team member by consistently motivating and acknowledging peer contributions
      • Understands and leverages team dynamics
  • Customer Focus – Customer Understanding:
    • Advanced – Leading and Guiding
      • Stays up-to-date with needs, preferences, trends and practices which impact customers
      • Acts as a role model by being a source of advice and knowledge regarding customer issues
  • Execution – Accountability:
    • Advanced – Leading and Guiding
      • Fully accountable for timeliness, completeness, quality of projects, processes, products and services
      • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks
  • Influence – Two-way communication:
    • Advanced – Leading and Guiding
      • Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages
      • Asks open-ended questions that encourage others to give their points of view
  • Problem Solving – Problem Identification:
    • Advanced – Leading and Guiding
      • Reformulates the problem in different ways to evaluate it from different angles
  • Risk Business Acumen – Financial Command:
    • Advanced – Leading and Guiding
      • Considers multiple business and financial factors when weighing the merits of alternative risk strategies
      • Has extensive experience in interpreting and analyzing a variety of financial data to diagnose significant or unusual operational risks
  • Risk Business Acumen – Product Knowledge:
    • Advanced – Leading and Guiding
      • Applies detailed knowledge of the organization’s products and services to own analysis and recommendations

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.