Job Family: Human Resources

Designs, implements, and monitors human capital programs and policies including total rewards, talent management, learning and development, recruitment and employee relations. Anticipates and plans for long-term people-related needs and trends. Ensures current employees have the necessary skills for future requirements. Maintains HR information systems.

Job Function: Learning & Development

Develops, implements, and/or supports training plans and programs that ensure that leadership, team and individual contributor skills and capabilities are at a standard that meets current and future requirements of the company and industry. Analyzes employee development needs to determine gaps and requirements for new program development. Conducts and supports ongoing evaluations of training programs to ensure effectiveness of programs, recommends modifications and implements enhancements as necessary.

Summary of Responsibilities:

The Sr. Specialist, Facilitation delivers practical, dynamic and interactive training sessions for core and specialized skill and competency development. S/he monitors participants progress and evaluates training effectiveness, whilst managing logistical requirements for classroom set-up, rosters and evaluations. This individual acts as an ambassador in fostering Santander’s culture and supporting the development of our organizational frameworks, models and methodologies.

In addition, the incumbent will be involved in projects related to organizational effectiveness and is responsible for researching, designing, developing and facilitating classroom based interventions.

Essential Functions:

  • Observes classroom and virtual training sessions and monitors the effectiveness of the individual facilitators.
  • Provides coaching, mentoring and certifying to other facilitators.
  • Maintains a focused facilitation talent development plan and ensures consistent and effective implementation of that plan.
  • Maintains effective communication around all training programs and facilitates management and leadership workshops.
  • Evaluates the effectiveness of current and future training and communication offerings and make recommendations for improvement.
  • Defines/refines training delivery and engagement standards and evaluates the facilitators within the team against strict standards to ensure effective execution of the role.
  • Provides comprehensive and individual talent development for members of the facilitation team to build and maintain the necessary effectiveness in the areas of training delivery, engagement, and knowledge transfer.
  • Maintains consistent self-development and awareness of industry trends through research, meetings and self-learning to enhance personal and departmental learning and development.
  • Explores cutting edge technologies or software to enhance course offerings or delivery mechanisms to learners.

Other Functions:

  • Other duties as assigned.


  • Education –
    • Bachelor’s Degree: in Organizational Development, Communications, Education, Business Administration, Human Relations or a equivalent field.
    • or equivalent work experience
  • Experience –
    • 3-5 years Experience in Human Resources, Instructional Training, Organizational Development
    • Experience in a corporate HR/Learning & Development function with specific focus on establishing a leader-led culture for learning and development.
    • Experience working in and administering Learning Management Systems, Social Media and other tools to organize and track/coordinate learning.
    • Experience in banking and/or financial industry.
  • Skills & Abilities –
    • Ability to employ effective engagement techniques to successfully deliver the learning experience to the participants
    • Ability to interact effectively and communicate with all levels of the organization, mindful of the culture and diversity of the audience
    • Strong verbal and written communication skills and presentation skills; including the ability to show comfort in situations of ambiguity
    • Ability to utilize innovative approach to facilitation through knowledge of adult learning methodologies
    • Strong planning, organization, and time management skills
    • Ability to handle sensitive information with the highest degree of integrity and confidentiality
    • Ability to prioritize in a high-pressure, fast-paced environment
    • Detail oriented, strong organizational skills, and ability to work both with a team or individually
    • Strong learning and inquisitive skill set
    • Ability to problem solve and adapt quickly to changing circumstances
    • Team player mindset, actively takes initiative and have a strong work ethic
    • Extremely comfortable with quickly learning new systems and processes
    • Strong time management and project management skills; ability to prioritize and handle multiple tasks with concurrent and competing deadlines
    • Ability to perform multiple tasks while maintaining a high quality level of work
    • Demonstrated initiative with the ability to work independently with minimal supervision
    • Strong technology and computer skills, with the ability to effectively use Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Licenses & Certifications –
    • Active membership in professional training organization (i.e. ATD) preferred.


  • Change Orientation – Support for Change:
    • Proficient – Applying and Executing
        • Understands rationale for change and adjusts schedules and tasks to make things work
        • Anticipates and plans for changes in work schedules and assignments
  • Collaboration – Teamwork:
    • Proficient – Applying and Executing
        • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
        • Provides assistance and coaches less experienced team members
  • Customer Focus – Customer Satisfaction:
    • Proficient – Applying and Executing
        • Assesses problem situations and initiates effective interventions that result in customer satisfaction
        • Takes time to develop and maintain relationships with customers
  • Execution – Accountability:
    • Proficient – Applying and Executing
        • Follows through to meet commitments to others
        • Takes responsibility for achieving strong results, despite balancing multiple complex demands
  • Influence – Information Sharing:
    • Proficient – Applying and Executing
        • Uses information and data effectively to support a position and present a rational case

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.