Job Family: Human Resources

Designs, implements, and monitors human capital programs and policies including total rewards, talent management, learning and development, recruitment and employee relations. Anticipates and plans for long-term people-related needs and trends. Ensures current employees have the necessary skills for future requirements. Maintains HR information systems.

Job Function: Talent Management

Develops, implements, administers and manages talent management processes and programs including performance management, succession planning, competency models and career development. Reviews the company’s structure and determines changes to be implemented with regard to organizational responsibilities, staffing, and managerial and leadership skills. Develops strategies to address talent risks and opportunities. Provides tools and frameworks to assist the HR function and managers to put talent management plans in place.

Summary of Responsibilities:

The Sr. Specialist, Talent Management, assists in the implementation of programs that aim to attract, measure, develop and manage an organization’s talent pool. S/he helps management evaluate the effectiveness of the organization’s talent strategies, training & development, talent acquisition and succession planning. The incumbent works to coordinate efforts, communicate with HR colleagues, and ensures appropriate efficiencies and processes are in place to streamline and execute work. S/he administratively supports projects through scheduling, meeting planning etc.

Essential Functions:

  • Assist with the development and implementation of Santander’s D&I  programs
  • Create process maps in PowerPoint to be used in Tool Kits or process guides
  • Work closely with the various Employee Network Groups (ENG) and plan for build-out of additional groups with the oversight of the D&I Head
  • Partner with Corporate Communications/Corporate Events to assist with D&I focused events and manage event agenda with D&I Head
  • Monitor D&I mailbox, submit expenses, track budget
  • Lead workshops and execute communications to further strengthen Santander’s employee experience.
  • Partner with D&I Head, ENG Leadership and internal stakeholders in the design of a centrally-managed employee experience strategy that drives consistent engagement opportunities for the Company.
  • Maintain ongoing pulse on employee morale and engagement continuously driving measures for improvement.
  • Prepare and present clear and concise recommendations and gaining buy-in for the recommended strategy.
  • Synthesize and analyze HR data to identify trends and relationships, inform solutions and measure impact.
  • Collaborate on talent management projects and programs in conjunction with evaluating the impact for continuous improvement.
  • Identify leadership development needs within an organization through training needs analysis and regular consultation with business managers and human resources business partners.
  • Amend and revise programs as necessary in order to adapt to changes occurring in the work environment.

Other Functions:

  • Other duties as assigned.


  • Education –
    • Bachelor’s Degree: in Organizational Development, Communications, Education, Business Administration, Human Relations or a equivalent field.
    • or equivalent work experience
  • Experience –
    • 3-5 years HR Intern/Business experience.
    • Demonstrated knowledge of employment/labor laws and regulations.
    • At least 1 year of experience supporting and/or building out D&I programs required
  • Skills & Abilities –
    • Strong research skills with the ability to pull data, analyze it, and build a narrative
    • Ability to handle sensitive information with the highest degree of integrity and confidentiality
    • Must be able to interact and communicate with all levels of the organization, mindful of the culture and diversity of the audience
    • Ability to prioritize tasks and handle numerous assignments simultaneously
    • Ability to work with diverse range of personalities and express their thoughts concisely/professionally
    • Ability to prioritize in a high pressure fast-paced environment
    • Detail oriented with the ability to work on a team or individually
    • Technology savvy with Microsoft Office Suite, especially PowerPoint and Excel
    • Strong learning and inquisitive skill set
    • Must be able to problem solve and adapt quickly to changing circumstances
    • Strong verbal communication, writing and interpersonal skills along with the ability to form strong cross-functional relationships
    • Must have a team player mindset, actively take initiative and have a strong work ethic
    • Have a “customer service” orientation with ability to escalate issues when appropriate


  • Change Orientation – Flexibility:
    • Proficient – Applying and Executing
      • Adapts quickly to change and makes suggestions for increasing the effectiveness of change
      • Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands
  • Collaboration – Relationship Management:
    • Proficient – Applying and Executing
      • Knows who to reach out to inside and outside of one’s team to get work done
      • Takes action to enhance working relationships needed to achieve seamless work flow
  • Customer Focus – Issue Ownership:
    • Proficient – Applying and Executing
      • Addresses customer’s requests, ensures concerns are recorded accurately and action is initiated appropriately
      • Makes extra effort to satisfy customers needs and meet commitments
  • Execution – Accountability:
    • Proficient – Applying and Executing
      • Follows through to meet commitments to others
      • Takes responsibility for achieving strong results, despite balancing multiple complex demands
  • Influence – Awareness:
    • Proficient – Applying and Executing
      • Takes the time to draw out and understand the underlying interest, concerns and agenda of other parties
      • Presents logical, data-based arguments to convince others
  • Problem Solving – Resourcefulness:
    • Proficient – Applying and Executing
      • Builds and maintains one’s network of contacts and resources and knows who to involve in problem resolution
  • Risk Business Acumen – Industry Acumen:
    • Proficient – Applying and Executing
      • Stays current with industry and regulatory trends and emerging risk issues
      • Has good understanding of current market and competitive landscape that the organization operates within
  • Risk Management – Risk and Compliance Adherence:
    • Proficient – Applying and Executing
      • Communicates the importance and benefits of risk management to counterparts
      • Displays natural skepticism and curiosity to question the status quo and uncover issues
      • Adheres to a good root cause analysis process

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.