Job Family: Risk

Monitors activities to minimize the company’s exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the reputation of the company to minimize compliance and regulatory risk by resolving issues and ensuring adherence to company and legal standards. Responsible for ensuring that all of the company’s activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions.

Job Function: Risk Management

Ensures adherence to the policies and procedures established by the company. Manages policy, standard definition and monitoring of policy, standard implementation, ensuring harmonization and consistency of risk policies. Monitors and manages risk/exposure and compliance with the company’s policies. Identifies, manages and reports on the company’s risk areas. Evaluates the adequacy and effectiveness of data, document retention, and monitors systems.

Summary of Responsibilities:

The Associate Director, Portfolio Management & Oversight mitigates risk from within the second line of defense by proactively reviewing and evaluating credit operations processes, identifying and documenting key controls, and assessing whether internal controls over regulatory and operational risks are properly designed and operating effectively. Also responsible for leading the second line of defense credit risk dealer monitoring program to identify and escalate potential dealer issues.

Essential Functions:

  • Performs control assessments to determine regulatory and policy compliance as well as determine residual risk.
  • Serves as a trusted advisor to the second line risk assessment and controls development in operational risk, credit risk, emerging risk and fraud risk.
  • Partners with the first line business process owners to complete end to end business process control assessments and develop enhanced controls.
  • Monitors and reports on remediation steps and corrective action plans from control review findings to implementation.
  • Recommends second line of defense risk strategies and operational plans in alignment with the business and strategic direction.
  • Establishes strong relationships with key functional teams including first line of defense business lines, Operational Risk, Compliance, and Internal Audit.
  • Leads and/or supports project teams by delivering valuable insights, and designing and implementing strategic changes or process improvements.
  • Trains and influences senior leadership to pursue gap coverage/enhancements through external sources.
  • Identifies and supports business development initiatives; leads the proposal development process.
  • Develops and implements second line strategies for Risk products and/or services.
  • Monitors and incorporates competition and economic data into strategies and decision making.
  • Communicates with senior leadership on all matters of strategic importance regarding .
  • Develops and prepares related risk reporting in support of business risk priority and review meeting cadence.
  • Drives risk initiatives around market research, points-of-view, capability, development and thought capital knowledge management.

Other Functions:

  • Other duties as assigned.


  • Education –
    • Bachelor’s Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field.
    • or equivalent work experience
    • Master’s Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field.
  • Experience –
    • 12-15 years Risk, Consumer Operations, Internal Controls, or related experience.
    • Financial Services industry experience.
  • Skills & Abilities –
    • Demonstrated expertise in Consumer and Banking businesses and applicable rules, regulations and processes
    • Strong risk management principles, methodologies and tools, governance principles and activity preferably in a financial services technology environment.
    • Ability to independently operate in a complex, matrixed environment; adept at delivering and maintaining productive working relationships across business, functions, geographies and lines of defense
    • Advanced risk, process, and control validation and/or assessment skills.
    • Ability to direct, train and guide peers, subordinates and management.
    • Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed.
    • Ability to adjust to new developments/changing circumstances.
    • Ability to convey a sense of urgency and drive issues/projects to closure.
    • Ability to effectively interact with the market, executive management and vendors.
    • Ability to adapt and adjust to multiple demands and competing priorities.
    • Excellent written and oral communication skills.
    • Excellent analytical, organizational and project management skills.


  • Collaboration – Relationship Management:
    • Advanced – Leading and Guiding
      • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results
      • Uses informal networks to gain support for ideas and projects

  • Collaboration – Teamwork:
    • Advanced – Leading and Guiding
      • Brings out the best in each team member by consistently motivating and acknowledging peer contributions
      • Understands and leverages team dynamics

  • Execution – Accountability:
    • Advanced – Leading and Guiding
      • Fully accountable for timeliness, completeness, quality of projects, processes, products and services
      • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks

  • Influence – Information Sharing:
    • Advanced – Leading and Guiding
      • Ensures people receive the information they require, and brings the team together to share information

  • Influence – Two-way communication:
    • Advanced – Leading and Guiding
      • Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages
      • Asks open-ended questions that encourage others to give their points of view

  • Risk Business Acumen – Industry Acumen:
    • Advanced – Leading and Guiding
      • Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization
      • Can identify functional and organizational implications associated with major trends
      • Designs solutions to address industry activities that impact the organization

  • Risk Management – Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
    • Advanced – Leading and Guiding
      • Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary
      • Understands end to end processes across the organization and how processes are integrated
      • Has a practical knowledge of regulations impacting area supported

  • Risk Management – Risk and Compliance Adherence:
    • Advanced – Leading and Guiding
      • Ensures that all directs and colleagues have appropriate knowledge of risk and the regulatory environment
      • Investigates and identifies the root cause and corrects items deemed non-compliant, regardless of pressures from business or management

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.