Summary of Responsibilities:

    The Title Specialist II shall be responsible for ensuring Santander Consumer USA’s (SC USA) titles are perfected in a timely manner and according to company guidelines.

Essential Functions:

  • Ensures SC USA lien is perfected per published guidelines
  • Processes-mails and faxes per service level agreements
  • Runson-line inquires to perfect title records within published guidelines
  • Process Title History requests
  • Perfects refinance titles per published guidelines
  • Makes outbound calls to dealers
  • Processes daily incoming mail
  • Responsible for Vendor Reporting
  • Takes roll-over calls from the Call Center

Other Functions:

  • Special projects as requested
  • Performs other duties as assigned


  • High School Degree required
  • Two(2) years of auto financial title experience preferred (DMV’s, auctions, Banking/Finance institutions); prior experience in Titles/Funding strongly desired
  • Excellent organizational and time management skills with strong attention to detail
  • Ability to handle multiple tasks simultaneously while accepting high call volume during peak business hours.
  • Strong computer skills including Microsoft Office.
  • Ability to maintain confidentiality.

Working Conditions:

  • Overtime work may be required throughout the year
  • Shifts and/or schedules may change throughout the year as dictated by management and business needs
  • May be required to lift, push, or pull materials weighing up to twenty (20) pounds.