Santander Consumer USA (SC) is committed to providing excellent service to our customers, our people and our community by placing our Simple, Personal and Fair values at the center of everything we do.
We offer customers a service that is convenient and products that are easy to understand. Our processes are easy and clear for customers and our people.
We treat our customers as valued individuals, providing a professional, personal service they can trust. We support our people to develop their skills and achieve their ambitions.
We treat people as they like to be treated and earn shareholders an adequate and sustainable return, while recognizing our responsibility to help communities.
“We want our Associates to feel they have a place they can come and be engaged and proud to work. That ultimately translates into how we work and improves that experience we have with our customers and with one another. Our simple, personal and fair approach informs everything we do and creates an inclusive culture focused on service to our customers, our Associates and our communities.”
— Lisa VanRoekel – Chief Human Resources Officer
Our values are supported by eight corporate behaviors that act as a guide to being a more Simple, Personal and Fair organization in everything that we do.
The 8 Corporate Behaviors Behind The SPF Values
I show respect and treat others as I would like to be treated, acknowledging and appreciating one another’s differences.
I listen and have empathy to understand others’ needs.
I talk straight and adapt to others and the specific context, speaking out constructively.
I keep my promises and I am consistent in everything I do.
I actively encourage cooperation to find the best solution for my customers and colleagues.
I bring passion and energy and I give my best to earn the lasting loyalty of my customers and colleagues.
I give support to people in their development, providing feedback and appreciating their contribution.
I embrace change, bringing innovative solutions and learning from mistakes.